Digital Governance Lab is an open-ended platform and initiative by the Ragnar Nurkse Department of Innovation and Governance to develop public governance models and frameworks for the Digital Age.
In the Digital Age, public sector innovation is not merely digitalization of specific public sector functions or services. It is about critical analysis of basic foundations and processes of governance to find a sustainable balance between public sector stability and agility.
There is no better place than Estonia – one the most digitally open-minded countries in the world – to research these issues.
We focus on developing dynamic capacities for co-creation and collaborative forms of governance in the Digital Age
We shift the focus from mere user-centricity of services towards citizen-centricity of the digital governance system
Next to efficiency and user-centricity, we focus on trust and citizen satisfaction as the key values of digital governance